The hotel is beautifully presented and the staff were welcoming and friendly

23.02.2017
We recently stayed at the Lucky Bankso Hotel (2 adults and 1 child, aged 7) for our first skiing holiday to Bankso. I had read some great reviews on TripAdvisor, so was very much looking forward to staying here… on our arrival, my  first impressions of the hotel  superseded any expectations I had!! The hotel is beautifully presented and the staff were welcoming and friendly.The bedrooms and bathrooms are perfectly equipped, comfortable and warm. The hotel’s restaurant is also a great atmosphere, we loved the musicians throughout the week.  The food is outstanding, and we regularly complimented the chefs!  The buffet changes every night and always had a fantastic selection of food, including lovely traditional Bulgarian meats and fish dishes.  What a great way to finish a active day’s skiing!  They were also very accommodating for our son, who is a little bit fussy with his food.  There was always something on offer for him (sometimes chosen separately off the children’s menu).Breakfast buffet was also amazing, a great variety and the staff were always helpful and smiling. Thank you very much to Bobi, George and Nikolay for being so polite, friendly and helpful and making our stay a pleasure.The Spa is beautifully presently, clean and a great variety of things to do there too. The shuttle bus service is a great extra and played an important part in our decision to stay here.  It was reliable and always on time.  This is a great value 5 star hotel, warm and welcoming and we will definitely be returning to stay at the Lucky Bansko Hotel next year for another skiing holiday.Just a couple of useful notes I would give to you to pass on - the bedroom was very hot when we arrived, but we eventually cooled it down by opening the door for a while, then using the air-conditioning over night.  We did struggle for a few nights to get the temperature right in the room, as it was way too hot on arrival. The duvet was also a little small for the double bed, and me and my partner were fighting for it a few times! Other than that, EVERYTHING else was perfect and we will 100% be returning.I’m sorry I don’t know the names of other members of staff, as the ladies in the kid’s Club were great, the lady on the reception for the Escape Rooms was also lovely.  All the bar staff and restaurant staff were so friendly.  Please pass on my thanks to them all!Thank you and look forward to seeing you again! Best wishesHannah