About Us

More than you expect! Get to know the pleasure – the luxurious holiday at hotel Lucky Bansko SPA & Relax

Lucky Bansko Aparthotel SPA & Relax was opened in December 2007.

As early as its creation, Lucky Bansko became the most advanced apartment-type hotel in Bansko, successfully combining the advantages of hotel accommodation and the convenience of having all the extras of a fully equipped apartment or studio.

The Aparthotel has 115 comfortable studios and apartments, but there is also a deluxe hotel infrastructure with a 24-hour reception, a lobby bar, a classic restaurant, conference rooms, a children’s room and a full range of additional services that will make your holiday pleasurable and rewarding.

Throughout the years Lucky Bansko Aparthotel SPA & Relax has been developing and looking for a leading position not only in Bansko but also among the most prestigious and luxurious hotels in Bulgaria.

Within a few years, the hotel was refurbished and now has a modern lobby bar, 3 restaurants, 5 large and smaller conference rooms, a beautiful outdoor aqua complex, ultra innovative SPA centre, ski wardrobes, children’s club, two fully equipped computer areas, a garage and two outdoor car parks and an open-air playground.

The rooms in the hotel are of the studio or apartment type, in addition to the wonderful accommodation conditions, there is also a fully equipped kitchenette with ceramic hot plates, microwave oven, extractor hood, coffee maker, toaster, hot plates, cooking utensils, crockery and cutlery.

The hotel complex works all year round.

It is ideal for both personal trips or holidays and business meetings, conferences or seminars.

Its pricing is good value. Here you can afford a truly VIP holiday at unbeatable prices for the quality and service you get.

At any given time of the year Lucky Bansko can offers you interesting packages with preferential offers for both young and old and on different occasions like holidays, events or seasons.

Lucky Bansko is ideal for families with children, because here toddlers get toys, free accommodation with their parents, have children’s pools, children’s corner, babysitters and animation. This makes their parents’ vacation unforgettable as a convenience and time for themselves.

History if the Lucky hotel in years and facts:

2007  – opening year

2008 – creation of the LuckyFit weight loss, anti-stress and relax programme

2011  – the first LuckyKids international language camp

2014 – opening of Leonardo aqua complex, featuring an exquisite Italian restaurant and an outdoor playground with a sandbox, slides, swings etc.

2015 – opening of the first Bulgarian Ayurveda clinic in Bansko, focusing on treatment, cleansing and beautification through Ayurveda methods. Creation of 2 new presidential apartments that can be combined into a Grand presidential apartment.

2016 – closing of the current and opening of a brand new SPA and Relax centre. Creation of two escape rooms.

2017 – starting the only Fondue restaurant in Bansko, featuring Alpine cuisine and design. A new and fashionable conference hall, two new children’s rooms. A new ski wardrobe for the winter season.

In 2014 Lucky Bansko got 5 stars, defending with dignity the quality of a high category hotel product operating in Bulgaria but working under the leading 5-star international standards for luxury hotels.

Prizes the hotel has won

Impressive statistics are related to the hotel’s real activity and the awards it has received since its creation. There is no year in which Lucky Bansko did not receive a prize or an award and that makes us proud:

2008 – best 2008 investment, Tourism and Recreation magazine

2008 – Building of the year 2008

2009 – Best hotel of the year 2009 for Bansko Municipality

2008-2009 – Hotel of the year 2008-2009, 4 * category, BANSKO AWARDS by Bansko Municipality

2009 – Best project realised in 2009 by BEST Realty – Russian Real-estate Guild (БЕСТ недвижимость /Российская гильдия риэлторов/)

2010 – Hotel of the year, 4 * category, Bansko Municipality

2011 – Aparthotel of 2011 by the Bulgarian Hotel and Restaurant Association

2012 – Aparthotel Lucky Bansko SPA & Relax won Green Oscar in the competition “The Best Green Companies in Bulgaria 2012” in the category “Tourism, hospitality and entertainment industry.”

2012 – 2013 – CRYSTAL SKI & Holiday/TUI UK General Excellency Certificate, season 2012-2013

2014 – Traveller’s Choice and Excellent Hotel for 2014 by Tripadvisor

2014 – Aparthotel Lucky Bansko SPA & Relax joins the global group of the best hotels in the world – World’s Finest Hotels, Resorts & Spas.

2014 – Best 5 * hotel in Bansko for 2014 г. – by the Bulgarian Municipalities Portal and Kmeta.bg

2015 – Best mountain 5 * hotel in Bulgaria for 2015 by the Bulgarian Hotel and Restaurant Association

2015 – FIT PARTNER HOTEL for HEALTH AND WELLNESS 2015 by FIT Reisen, Germany

2015 – FIT PREMIUM HOTEL – AYURVEDA AND YOGA 2015 by FIT Reisen, Germany

2015-2016 – 50 Best Hotels for 2015-2016 Certificate by the Hotel and Tourism Investment forum

2015-2016 – CRYSTAL SKI & Holiday/TUI UK General Excellency Certificate, season 2015-2016

2016 – Traveller’s Choice and Excellent Hotel for 2016 by Tripadvisor

2016 – Best Bulgarian Hotel in terms of quality and luxury by Tripadvisor

2016 – Mountain Tourism 2016 by the Balkan Tourism Industry Awards

2016-2017 – CRYSTAL SKI & Holiday/TUI UK General Excellency Certificate, season 2016-2017

2017 – Among the top 3 hotels in Bulgaria by Tripadvisor

2017 – Traveller’s Choice and Excellent Hotel for 2017 by Tripadvisor

2018 –  Lucky Bansko Aparthotel SPA & Relax 5***** won the highest award of TUI UK for the winter season of 2018. The hotel had the highest score amount Bulgarian hotels (9,4 out of a maximum 10 points). The criteria for the acquisition for such a score are: hotel products/services, hygiene, food, staff, amenities in rooms etc.

Why we are a different sort of hotel in Bansko

Lucky Bansko SPA & Relax is a shining example of a high-quality Bulgarian hotel which is not a part of an international chain but is still a competitive product of the highest quality.

The hotel is characterised by:

  • Beautiful and well maintained hotel base, which is updated, modernised and enriched every year with a serious investment programme in which the hotel owner invests no small amounts of money, energy and strength. There are also entirely new facilities such as a SPA centre, restaurants, aqua complex, children’s rooms, ski wardrobe, presidential apartments that follow the contemporary world trends and provide maximum comfort for the guests.
  • develops and offers quality products and programmes that have no analogue in terms of quality and concept – LuckyFit, LuckyKids, Ayurveda Clinic Bansko, yoga classes etc.
  • The concept of “the customer is always a priority” is well-established as a strategy and all that is done in the hotel is in accordance with the aim towards maximum luxury and amenities for the guests who have chosen Lucky Bansko for their vacation, business meeting or training

Values the Hotel upholds

Lucky Bansko’s team believes that sooner or later quality will be appreciated and cheap hotels creating unfair competition will unconditionally go out of date.

In addition to investing in facilities, the Hotel invests in its team.

There are trainings, attracting leading specialists and psychologists who refresh the knowledge and standards of work and behaviour every year.

Lucky Bansko supports all cultural initiatives of Bansko Municipality with the belief that it is necessary to work on the image not only of the hotel but of the destination as a whole.

The management of the hotel is looking at the present but also reflecting the new trends.

The hotel is not looking for dividends from quick and cost-effective solutions and works with attention to detail because it believes it is building its lasting presence on the market and a brand that is respected and will weather the test of time.