Terms and etiquette
Lucky Bansko Aparthotel and SPA is the right place for your rest, relaxation and pleasure
Jewelry and valuables – we recommend that you remove all jewelry before visiting the SPA. The best place to store them is the safe in your room. The SPA center is not responsible for any belongings left unattended.
Reservations for the SPA treatments – for preliminary reservation dial 777 , +35999 22 24 44 , or SPA reception, which ensures that you would get the desired therapy at the most convenient time for you.
Preliminary information – please when booking, inform us if you suffer from high blood pressure, allergies, varicose veins, or other disease, or if you are pregnant. This information would enable our staff to offer the most appropriate SPA treatment or procedure.
Use of the SPA – please be within 10 minutes before the reserved time. In case of delay, the time treatment would be shortened, and thus would be the desired effect. The procedure would be completed in time in order to avoid any possible inconvenience for the next hotel guests with appointments. Information of the therapy begins with the time of booking, and ends with leaving the SPA cabin. Shower time in the treatment room is considered as a part of the procedure itself.
Cancellation of a therapy – please promptly notify us of your desire to cancel, or pre-book an appointment for the treatment, or failure to appear for therapy.
In order to use our services at the SPA you must have 16 years of age or older. If you are under that age, you must be accompanied by an adult.
SPA clothing – you can wear a robe or clothing in which you feel comfortable when you use the treatments in the SPA. We require wearing swimsuits when using the saunas and the steam baths, while bathing suit and slippers are mandatory in the swimming pool. Taking a shower is obligatory before using the pool, and between the use of the thermal facilities.
Preferences – to get the desired pleasure from therapy, please inform us of your requirements in terms of light, music, room temperature, vocal sounds, or silence. Do not hesitate to ask questions, or to express your opinion while you therapy is taking place. Moreover, this would allow the therapists to adapt their actions accordingly with your wishes.
Nutrition – refrain from sumptuous meal before visiting the SPA. Alcohol intake, or coffee, is not recommended before, during or immediately after SPA therapy. The alcohol consumption is prohibited on the territory of the SPA center.
Prices – Prices of all treatments are in Bulgarian lev for one guest, VAT included. Guests can add SPA treatments to the bill of their room. Customers of the SPA who are not guests of the hotel pay the value of the therapies at the hotel reception.