Facilities and services

The services and amenities we offer at LUCKY BANSKO SPA & RELAX meet the highest standards.

So there is no need to look elsewhere – we have thought of everything so that you, our guests, get the best.

While you are with us, you can take advantage of many amenities and services:

In the room


  • Fully equipped kitchenette in each room*except in Lux
  • Coffee, tea and mineral water
  • Daily cleaning of studios and apartments
  • Turndown service, incl. good night candy
  • Welcome toy for children up to 9 years
  • Accessories for babies and children
  • Towels, bathrobes, slippers
  • Hair dryer
  • Magnifying cosmetic mirror
  • Toiletries
  • Filling the bathrooms with L’Óccitane French cosmetics
  • Memory foam and goose down pillows
  • Extra duvet
  • Iron and ironing board
  • High speed wireless internet
  • Safe
  • Electrical adapter
  • Mobile phone charger (for a deposit)
  • Satellite TV with free movie, children’s and music channels
  • Securing of sockets


  • Room service
  • Breakfast in the room
  • Fireplace lighting
  • Washing and ironing
  • Mini bar
  • Special supplying of the rooms on different occasions

In the hotel


  • High speed wireless internet
  • Seats for cyber coffee (with computers and internet) in the lobby bar
  • Two fully equipped computer areas
  • Two smoking lounges
  • Children’s playground for children from 3 to 7 years with babysitters – all year round
  • Children’s club with free games for children from 7 to 14 years – hall with a capacity of up to 60 children (during the winter)
  • Daily animation for children (during the winter)
  • Outdoor playground with house, sandpit, swings, climbing frame and slide (out of winter season)
  • Unguarded parking spaces – lighted, with video cameras
  • Hiking trips with a mountain guide; provided transport to and from the starting point of the hike (during the summer)


  • Classic restaurant Le Bistro, Alpine restaurant Fondue (during winter), lobby and cigar bar
  • Electronic games
  • Hourly childcare by professional babysitters
  • Purchase of diapers and baby food
  • Manicure and pedicure
  • Conference halls with different capacity and full technical equipment
  • Office services: use of telephone, scanner, printer, etc.
  • Bicycles for rent
  • Charging station for electric cars
  • Underground covered parking (during the winter)

In the SPA center

See SPAs and pools


  • indoor bio pools for children and adults
  • salt pool with Dead Sea salts
  • relaxation room with Himalayan salt walls
  • saunas
  • steam baths
  • jacuzzi
  • fitness


  • massages
  • hydrotherapy in a combined tangential bath
  • water bed
  • applications with micronized algae
  • applications with healing peat mud from the region of Kyustendil
  • cosmetic procedures, therapies, etc.
  • salt room

For skiers

See For skiers


  • Transport to and from the first lift station
  • Shuttle to the ski slopes (Banderishka polyana)
  • Ski lockers for own or rented equipment with shoe warmers


  • Sale of lift tickets – at the hotel reception
  • Ski equipment and ski school for children and adults (external service)



  • Sofia Airport
  • Plovdiv Airport

Mark in the reservation form or order at the reception.

Excursions, sports and other entertainment

After pre-booking at the reception.

  • Hiking with a guide
  • Excursions to various tourist attractions
  • Picnics for nature lovers
  • Mountain orienteering
  • Mountain cycling
  • Rock climbing
  • ATV tours
  • Offroad with jeep or ATV
  • Teambuilding games
  • Horseback riding
  • Rafting
  • Paintball
  • Golf

Dear guests,

Make your vacation in Bansko even more complete and invigorating by sharing your wishes with us.
We, the team of APARTHOTEL LUCKY BANSKO SPA & RELAX, will make sure to realize them in the best way!