Stayed here with a big group last week. Everyone really enjoyed their stay. The hotel is immaculate and the staff were very friendly. The hotel has shuttle buses running in the morning and the evening which is a massive help. I was only expecting 1 in the morning however they run every half hour. Only a 5 minute drive to Ski Bansko. Breakfast was included which was also very nice. Lots of choice. As we had an early flight the day we were leaving the hotel even made us snacks to take with us.
Used the Spa a few times. Sauna, Steam rooms and Pool/Jacuzzi. All clean and relaxing. Sky Sports 1 in the bar and the room which is always a bonus. Only thing I would say is that this hotel is boiling all the time. That’s with and without clothes. We had to set the aircon on cool all the time just so that it was bearable. One night while we were out the cleaner turned the aircon off and the radiator up which was very annoying.
Other than that though really enjoyed our stay and would definitely recommend this hotel to everyone.
Stayed January 2014, traveled with friends