Couldn’t recommend it more – first ski holiday as a couple!
The hotel staff are very friendly and the hotel itself is very clean. The rooms are turned down twice a day, with a small balcony outside, tv (only a few english channels) and aircon. The bathroom has a towel radiator, bath robes and slippers - handy for the spa and l'occataine mini toiletries.
The hotel also runs a shuttle every half hour to and from the hotel to the gondola/town centre, which are always on time!
The breakfast is also very good, orange juice, grapefruit juice and water constantly available, along with milk, coffee and a variety of twinning tea's, there are also 3 stations of food:
1 - a variety of cheese's, cold cooked meat's, tomato's, celery etc
2 - yoghurt, peaches, jam, honey, nuts and dried fruit, brioche and cakes, banana's drizzled in chocolate, white and whole meal breads good for toasting.
3 - ham/bacon, variety of sausages, fried eggs, scrambled eggs and hard boiled, beans, fried bread. ( after talking to other skiers on the gondola, who stayed in neighbouring hotels our breakfast sounded much better)
The spa is also extremely worth the money paid for the hotel - sauna, steam bath's and pool/with jacuzzi access all free, and fairly priced spa treatments all met by lovely staff who will provide you with towels for your visit open 9-8
The hotel also has a free wifi and free access to computers, popular with kids, and also there is free childcare available in the crèche/kids centre with disco's and themes nights which seemed to be rather popular! Also a billiard room with bar open to 2am
In general, I couldn't recommend this hotel further, my partner and I really enjoyed our first skiing holiday in Bansko and despite the longer transfer from the airport than other ski resorts, after speaking to instructors and other travellers, bansko has the best guarantees snow due to the snow canons! Brilliant location and facilities!