VIP Holiday Collection 2026/2027

• Free: Ski locker with heaters for storing your own or rented ski equipment.
  The fee for using the ski storage with equipment rented elsewhere is 4 euros.
• Transportation to and from the first lift station in Bansko during the winter season, excluding the time between 12:00 to 13:00.
• Daily transport directly to the ski slopes according to schedule, for an extra charge of 6 euros/guest).
• Option for ski rental directly from the hotel.

We offer an amazing and memorable children’s holiday for the little ones!

• Free accommodation for a child up to 11.99 years old.
• A special gift for every child up to 11.99 years old.
• Entertainment for children from 4 – 11.99 years with an animator.
• Free for babies – baby accessories/potty, toilet seat through, fun bathroom play books, high chair, bassinet with bedding, plug guards and other accessories.
• Children’s A la carte menu at Le Bistro restaurant.
• A wide range of healthy breakfast and dinner options for babies and children
• Massages for children and beauty treatments for little princesses.
• Children’s pool.
• Electronic games for individual and family fun.
• Kids club for children 4-7 years old, e-game room for children 7-14 years old and art studio.
• PlayStation 4 Pro room and a wide selection of games for all ages

Accommodation with pets is subject to an extra charge of 20 euros per night for pets weighing up to 10 kg. And 30 euros per night for a weight of 10-40 kg.

Policy for accommodation with pets: CLICK HERE.

CHRISTMAS 24-28.12.2026

• A reservation confirmed by the Hotel should be guaranteed with payment of 50% from the total due amount, up to 3 days after its confirmation. Additional payment up to the full amount should be made at least 14 days before check-in.
• Cancellation or change of the reservation up to 14 days before the check-in date is without penalty.
• If the reservation is canceled or changed less than 14 days before the check-in date, the amount of 50% for a stay will be charged.
• In case of earlier departure than the requested stay, the full amount for the booked period will be charged.

Cancellation or change of reservation must be send in written and must be confirmed in written by the hotel.

NEW YEAR 29.12.2026 – 2.01.2027

• A reservation confirmed by the Hotel should be guaranteed with payment of 50% from the total due amount, up to 3 days after its confirmation. Additional payment up to the full amount should be made at least 21 days before check-in.
• Cancellation or change of the reservation up to 21 days before the check-in date is without penalty.
• If the reservation is canceled or changed less than 21 days before the check-in date, the amount of 50% for a full stay will be charged.
• In case of earlier departure than the requested stay, the full amount for the booked period will be charged.

Cancellation or change of reservation must be made in writing and must be confirmed in writing by the hotel.