Reservation for SPA procedures – pre-booking on +359 887 910 971 or the SPA reception guarantees that you will receive the desired therapy at the most convenient time for you.
Jewelry and valuables – we recommend that you remove all jewelry before visiting the SPA. The best way to store it is in the safe in your room. The SPA is not responsible for any items left unattended.
Preliminary information – please let us know when booking if you suffer from high blood pressure, allergies, varicose veins or any other medical condition, or if you are pregnant. This information will enable the hotel team to offer you the most appropriate procedure.
Therapies for children – we offer them to children up to 12 years of age. During the therapies for children, we require the presence of one parent or companion.
The minimum age for using the thermal area in the SPA center is 14 years. If you are under this age, you must be accompanied by an older companion.
SPA attire – for the treatments in the SPA center you can wear a bathrobe or clothes that you feel comfortable in. We require the wearing of swimsuits when using the saunas and steam rooms, and when using the pool – swimsuits and slippers.
Taking a shower before using the pool is mandatory, as well as between using the thermal rooms.
Preferences– In order to get the expected pleasure from the therapy, please inform us about your requirements regarding lighting, music, room temperature, exchange of lines or complete silence. Do not be afraid to ask questions or express your opinion about what is happening. Moreover, this will allow the therapist to adapt his actions in accordance with your wishes.
Nutrition– Refrain from eating a large meal before your visit to the SPA. Drinking alcohol or coffee is not recommended before, during or immediately after the SPA treatment. Alcohol consumption is prohibited on the SPA premises.
Prices – The prices of all treatments are in Bulgarian leva, per guest, including VAT. Hotel guests can add the SPA treatments to their room bill. SPA clients who are not hotel guests pay the cost of the treatments used at the hotel reception.
Use of the SPA center – Please be with us 10 minutes before your reserved time. In case of delay, this will reduce its effectiveness and duration. Your therapy will end on time so that the next guest is not harmed. The beginning of the therapy begins with the reservation time and ends with leaving the spa cabin. Shower time in the therapy room is procedure time.
Cancellation of therapies – Please notify us at least 1 day in advance of your desire to make changes or cancel your booked therapy appointment.
- If you fail to show up for your therapy appointment, the SPA center reserves the right to charge a penalty of 100% of the price of the requested therapy and assign it to your room number.
Reservations – You can reserve a day and time for your chosen SPA treatments before checking into the hotel, by email or phone.
- To guarantee your pre-booked SPA reservation, we require 100% prepayment of the desired treatments. Reservations not guaranteed with prepayment are not kept. You can also request your SPA treatments on site at the hotel.
- You can change the type of guaranteed reservations 1 day before the day they are requested.
- If the reservation for SPA treatments is guaranteed, but you do not show up on the specified day and time, the prepaid amount will be used by the SPA center as a penalty.