Guestbook

The whole family is satisfied

For me, a hotel is good when my wife and my kids come back happy from the vacation while I even had time to relax and chill. Lucky Bansko succeeds in this.

My deepest gratitude

You have my deepest gratitude for the wonderful service during my family vacation in your hotel! Most satisfied were the kids who had a lot of fun in various entertainment in the game rooms!

Wonderful SPA center!

We made a holiday for a whole family (2 adults with 2 children) and we did exactly what we were advising the articles that led us to this hotel! We left the children to professional babysitters to play with the other kids, and we spent half a day on the ski slopes and the other half at the SPA. And what SPA center is this, it’s amazing! For a week now I have the good memories, I did not want to leave, just like the children!

The hotel is beautifully presented and the staff were welcoming and friendly

We recently stayed at the Lucky Bankso Hotel (2 adults and 1 child, aged 7) for our first skiing holiday to Bankso. I had read some great reviews on TripAdvisor, so was very much looking forward to staying here… on our arrival, my  first impressions of the hotel  superseded any expectations I had!! The hotel is beautifully presented and the staff were welcoming and friendly.

The bedrooms and bathrooms are perfectly equipped, comfortable and warm. The hotel’s restaurant is also a great atmosphere, we loved the musicians throughout the week.  The food is outstanding, and we regularly complimented the chefs!  The buffet changes every night and always had a fantastic selection of food, including lovely traditional Bulgarian meats and fish dishes.  What a great way to finish a active day’s skiing!  They were also very accommodating for our son, who is a little bit fussy with his food.  There was always something on offer for him (sometimes chosen separately off the children’s menu).

Breakfast buffet was also amazing, a great variety and the staff were always helpful and smiling. Thank you very much to Bobi, George and Nikolay for being so polite, friendly and helpful and making our stay a pleasure.

The Spa is beautifully presently, clean and a great variety of things to do there too. The shuttle bus service is a great extra and played an important part in our decision to stay here.  It was reliable and always on time.  This is a great value 5 star hotel, warm and welcoming and we will definitely be returning to stay at the Lucky Bansko Hotel next year for another skiing holiday.

Just a couple of useful notes I would give to you to pass on – the bedroom was very hot when we arrived, but we eventually cooled it down by opening the door for a while, then using the air-conditioning over night.  We did struggle for a few nights to get the temperature right in the room, as it was way too hot on arrival.
The duvet was also a little small for the double bed, and me and my partner were fighting for it a few times!
Other than that, EVERYTHING else was perfect and we will 100% be returning.

I’m sorry I don’t know the names of other members of staff, as the ladies in the kid’s Club were great, the lady on the reception for the Escape Rooms was also lovely.  All the bar staff and restaurant staff were so friendly.  Please pass on my thanks to them all!

Thank you and look forward to seeing you again!
Best wishes

Hannah

Warm compliments and admiration

Since the vast majority of your customers are foreign citizens I became an unwitting witness to their comments regarding the service. I can not hide it – I felt immense pride and confidence that in our country people are left with vigor, professionalism and not least with class!

Thank you for the way you have contributed feeling – I was proud that I Bulgarian – unfortunately I did not have many such occasions in the last 20 years

Thank you for that you are a great example for my daughter when I try to explain what is meant by the content of biblical covenant – By their deeds you shall know them … (because of the words naslushahme). What does no words to tell people how they appreciate how much you hate them to be your guests how special they are to you, how much thought on every subtle detail and how to podnesesh how much you have to believe in yourself and in their endeavor ….

G.

Perfect for ski vacation

It’s a perfect hotel for snowboarders or skiers with families. Since our daughter was born – I don’t have enough time, I don’t buy new equipment and I don’t have enough space in the car anyway. But this hotel offers both equipment and transportation; they take care of your child while you are enjoying the ski slopes.

Asen Marinov

Perfect organization of the hotel

I would like to thank you for the excellent organization of our teambuilding in your hotel. The service was excellent. The staff at the hotel were very polite and helpful. If problems occur they immediately find a solution so that we stay happy. The food in both restaurants was perfect. I was impressed by the waiter’s service: they were always available, but at the same time do not bother with their presence. We loved and the new spa. The games in both Escape rooms were very entertaining. It was such a fun. In conclusion I can say that we are extremely pleased with the stay at your hotel and will gladly visit again!

S. Davidova

For people with kids!

We have four children and we usually have a lot of problems in hotels. But here everything went perfectly fine because of the personnel who were always there to help us and they definitely deserve the high ratings of the hotel. We also forgot a phone and a tablet which they have sent us home by courier. I cannot thank them enough, highly recommended for people with children!

Vasil Emilov

Lovely ski holiday

We want to express our immense gratitude to the entire staff of the hotel. With my husband and two children spent a unique vacation at the Lucky Bansko. We stayed there for 4 days and we were able to enjoy the ski slopes in Bansko. The entire organization was very good. Bravo again to the staff!

Petya Danchovska

It is one really good hotel