A great team-building!

15.12.2015

Hello,

I would like to thank you for your household!

The decoration of the hotel amazed us directly. Even without snow, making all our Christmas mood. It was wonderful.
Thanks to the hotel team for making us feel like VIP, the hotel staff were kind, friendly, helpful..
Compliments to the chef!
For a long time we had not come across this good of a DJ, and this is my first event with music that I liked. With nothing overdone the event was well balanced.
I wish your whole team cheerfully welcoming to the holidays, health and happiness.
Continue the great work and continue to give joy to your guests with your high professionalism.
Good luck to all!!

Special thanks to the girls in the marketing department in Sofia for the support in the last moment.

I hope in the new 2016 our cooperation will continue.

Regards,
Eleonora Georgieva

Office Manager
SiTrade  2011 Ltd.

You are unique!!!!!!

11.11.2015

Thank you!

And I will have the pleasure to be back as a guest at Lucky Bansko!

I take this opportunity to share with you that I'm impressed with the service of the hotel. I wish to share this with the owners of the hotel – to tell them that they have the greatest team of employees whom make your visit in the hotel every time a big celebration.

I think for them it will be important to get feedback for their employees and for the attention and caring they give to the guests.

Every successful business was created by a successful team.

I would like to tell them that the whole team of Lucky Bansko is  a great example of industry in Bulgaria. Chains of hotels with a tradition of hospitality can take notes …

You are unique!!!!!!

With respect,
Sylvia Georgieva

Everything was excellent

23.09.2015

Dear collegues,

Thank you for your help in our last reservation.
Everything was excellent, and customers really enjoyed their stay and dinner at the hotel.

Kind regards,
Thanasis

Odyssey tours
 

Everything was perfect !

10.09.2015

Everything was perfect !

We are considering to coming soon!

Mr. Igor Iliev
 

The program LakiFit- real pleasure and unforgettable experiences

25.08.2015

Hello,

It's hard to refrain excitement and that is why I write.
I sincerely thank Theo for the efforts, patience and attention we received  during our stay in Lucky, as he did during all our meetings so far.
Communicating snow is a real pleasure and experience a time of hikes and other activities unforgettable. Positive energy, harmony and peace that radiates and that he gives us were amazing.

Thank you for everything Theo!

With friendly greetings,
Nikolai

Thank you for the exceptional vacation!

22.06.2015

I don't have words to express my satisfaction with the holiday, which I spent in hotel Lucky Bansko. All staff without exception have super professional attitude, and are making every guest feel special. The hotel offers amazing spa treatments with high quality cosmetics and very good professionals. Before arrival I had several requirements for room that were completely fulfilled which made me very satisfied.  I stay for the second time within a month in this hotel and will certainly come again.

Thank you for the incredible vacation!

Kiril Peev

More than we expect !!!

09.02.2015

More than we expect !!! 🙂
Excellent hotel !
Service at a very high level!

Meir Nirenberg

Very good hotel

29.01.2015

The hotel is very, very good! The food is very delicious! I have no words to describe how good you !!!

Ivo Baetens

Excelent hotel

11.01.2015

The hotel staff really put in the extra effort to help you relax and escape. On arrival we were greeted warmly and the receptionist explained us all that we can use in the hotel and give us very useful information.
The room was excellent. We stayed in Studio Lux on the 4th floor and we had good view to the mountain, which was really nice. The rooms were extremely clean and well-serviced.
Dinner itself deserves a note, because it was really delicious. The atmosphere in the restaurant is really cozy. I recommend also grabbing a drink at the lobby bar before or after dinner.
The spa amenities are really nice. After a long day in the mountain you can soak in the warm indoor pool. There are also sauna and steam bath, massages and cosmetic services are also available. 
Overall: really pleasant experience. Prices are a little high, but it's a good value when you take into account the hospitality, good location, high-quality breakfast/dinner, and other details.

Bojan Trajchevski
 
 

“Best hotel I have ever stayed in!”

21.12.2014

I have just returned from a weeks skiing trip and stayed at Lucky Bansko.The room was lovely, very spacious with a comfy bed, seating area, kitchenette and a lovely bathroom with a shower and bath- perfect after a long day skiing. The rooms were cleaned twice a day if you wanted and chocolates were left every day which was a lovely touch. Hotel was warm and comfortable with a pleasant seating area in the bar. Restaurant also very spacious with a brilliant selection of foods at breakfast and dinner- all buffet style. All staff were always attentive and couldn't do enough for us. The hotel runs a shuttle bus service from 8.00am until 5.00pm to the ski area every half an hour which was never late. It also offers a service in the evening from 7.00pm into the resort- a brilliant touch as the hotel is quite far out (5 minutes drive and 10lev in a taxi) The spa area was brilliant with a beautiful pool including a Jacuzzi and hydro jets to massage aching legs. I had a massage whilst there and staff were brilliant. 
The only thing I would say about Bansko as a resort is there is only 1 gondola up the mountain which gets very busy- we qued for over an hour. If you get up early and get the 8.00am shuttle from the hotel and get the first lift up there was no que and you can be skiing by 9.00. If your a later riser I would recommend waiting until at least 1.00pm when the que has gone.