The payments by bank cards through our reservation system (virtual POS terminal) are directly to Bulgarian American Credit Bank, through a bank software of BORIKA. There is no access of natural persons to the cardholder’s data. The bank guarantees the security of the transaction and the data protection. To provide a higher level of security and data protection for the customers, it is performed additional authentication of cardholders .
1. Types of reservations according to payment method
1.1. Guaranteed reservations
All reservation for which has been done immediate prepayment by credit/debit card or through Pay Pal, are guaranteed.
Reservation guarantee:
The online reservation is considered as valid, only after prepayment of the required deposit for the reservation.
In case of incorrect credit/debit card details or insufficient funds, the reservation is considered as invalid.
Please, contact Reservations Department if you do not receive confirmation of the reservation at: +359 2 806 61 78; +359 879 111 222;
2. Types of reservations according to the deposit amount
2.1. Standard reservation
When the booking is at standard conditions, we require prepayment of one night for the requested period. After prepayment of the required deposit at the amount of the first night, the reservation is considered as confirmed and guaranteed. Balance due must be paid at the reception desk of the Hotel, at the time of check-in.
Cancellation of this type of booking is according to the Hotel’s Cancelation policy.
2.2. Non-refundable reservation /reservations with 5% discount, full prepayment and non-refundable deposit/.
Non-refundable reservation provides you 5% discount from the standard package prices at the time of booking. Requires 100% prepayment in order to benefit the preferential price.
In case of cancellation or change for this type of reservation, the prepaid amount is not refundable.
3. Booking prepayment:
3.1. Prepayment of guarantee reservation by credit/debit card or by Pay Pal.
Advance payment can be done by credit/debit card - Visa, MasterCard, American Express or through Pay Pal.
All payments are made in BGN/Bulgarian leva/ on the fixed exchange rate of Bulagrina National bank - 1 euro = 1,95583 BGN.
Prepayment for reservation through our reservation system / by virtual POS / guarantees absolute security and confidentiality of the data.
4. Cancellation and modification policy of guaranteed reservation
In case of cancellation or modification of the reservation:
up to 7 days before the arrival date (excl. the period from 22nd of December until 13th of January) - without cancellation fee. The prepaid amount is 100% refunded to the client.
up to 21 days before the arrival date for the period from 22nd of December until 13th of January- without cancellation fee. The prepaid amount is 100% refunded to the client.
In case of cancellation, reduce or postpone of the period of stay of the reservation:
7 days or less than 7 days before the arrival date (excl. the period from 22nd of December until 13th of January) - the cancellation fee is at the amount of 1 full room night in the booked unit. The rest of the prepaid amount is refunded to the client.
21 days or less than 21 days before the arrival date for the period from 22nd of December until 13th of January - the cancellation fee is 50% of the amount of the requested package in the booked unit. The rest of the prepaid amount is refunded to the client.
In case of no-show, the cancellation fee is at the amount of:
2 full nights in the booked unit (excl. the period from 22nd of December until 13th of January). The rest of the prepaid amount is refunded to the client.
100% of the requested package for the period from 22nd of December until 13th of January (Christmas and New Year).
A cancellation or modification is requested by the client and confirmed by the apart hotel in written form on email: res@luckybansko.bg
5. Check-in and Check-out:
Check-in is after 15:00 h. and check-out – no later than 12:00 p.m.
In case of late arrival after 18:00 h., please inform us.
If you would like a late check-out, please ask for confirmation from the Front Desk whether this is possible.
Upon confirmation, the following additional charges apply:
Check-out no later than 16:00 h. - additional 30% of the price of the used studio or apartment;
Check-out after 16:00 h. – additional 70% of the price of the used room
6. Common conditions
The hotel confirms availability at the moment of reservation.
For group reservations (minimum 15 rooms) or corporate events, please contact Marketing Department (email: marketing@luckybansko.bg) in order to send you our special booking offer.
7. Company data for online payments
Supplier: „Marbil tour“ OOD
Address: 17, Todor Kableshkov Blvd, Sofia 1618
ID No: 175397595
Represented by: Georgi Popov
1.1. Free of charge services, included in the price:
24/7 reception desk;
Unguarded parking lots;
Indoor BIO swimming pools for adults and children with 33˚С water temperature ,saline pool, salt room for relaxation (8:00 – 21:00);
Steam bath, Finnish and IR saunas, jacuzzi, contrast shower, Technogym fitness center
Internet in the whole hotel and two fully equipped computer zones;
Additional services for children:
Kid’s Club for children from 3 up to 6 years old with various games and attractions: 9:00 – 22:00.;
Outdoor playground with climbing frames, sandpit, slides, swings;
Children's beds and chairs, strollers and walkers, kids accessories / pots and teats / safety contacts on request
Children's Bathrobes and Cosmetics
Additional services during winter:
Тransportation on schedule to and from the Gondola station every 15/30 min. and directly to the ski slopes in "Shiligarnika" area (at 8:30, 9:30 and 10:30)
Еvening shuttle on schedule from the hotel to the center of Bansko and back
Ski storage with heaters for own or rent equipment
• We have professional child minder in the Kid’s Club from 08.00 to 22.00 h.
1.2. Services against supplement
Conference halls with full range of modern technical equipment
Underground garage
Solarium
Various types of massages and cosmetic treatments
Transfers
Office services /tel., copying, printing etc./
Currency exchange
Laundry and ironing
Electronic and computer games
Bike rental
Room service 24/7 during winter (from 1 December to 31 March) or 12/7 – from 1 April to 30 November
2. Sports and entertainment (additional fee and advance reservation):
The team of Lucky Bansko apart hotel organizes at your request:
ATV
Mountain hiking
Picnics for nature admirers
Mountain orienteering
Off road by jeep
Horse riding
Rafting
Paintball
Mountain biking
Rock climbing
Excursions in Bansko and around
Dance classes
3. Bars and restaurants:
“Le Bistro” restaurant – exquisite specialties of Bulgarian and European cuisine and large selection of Bulgarian wines, as well as selected wine brands from the Old and New World.
„Leonardo” restaurant- modern and cozy Italian restaurant, which is a part of the Aqua complex of the hotel and offers delicious Italian meals by original recipes.
Lobby bar – a variety of alcoholic and non-alcoholic drinks, cocktails, pizzas and deserts. Internet café.
Cigar bar with a fireplace and a possibility to enjoy an aromatic cigar
If you have any questions or comments, please do not hesitate to contact us.
We will be glad to welcome you as guest of the luxury Lucky Bansko apart hotel!
Sincerely yours,
The team of Reservations Department
