Conditions for online booking

1. Types of reservations according to payment method               

1.1.  Guaranteed reservations

All reservation for which has been done immediate prepayment by credit card or through Pay Pal, are guaranteed.

Reservation guarantee:
 
  • The on-line reservation is considered as valid, only after prepayment of the required deposit for the reservation.
  • In case of incorrect credit card details or insufficient funds, the reservation is considered as invalid.
Please, contact Reservations Department if you do not receive confirmation of the reservation at: +359 2 806 61 78; +359 879 111 222;

2. Types of reservations according to the deposit amount

2.1. Standard reservation
 
  • When the booking is at standard conditions, we require prepayment of one night for the requested period. After prepayment of the required deposit at the amount of the first night, the reservation is considered as confirmed and guaranteed. Balance due must be paid at the reception desk of the Hotel, at the time of check-in.
  • Cancellation of this type of booking is according to the Hotel’s Cancelation policy.
2.2. Non-refundable reservation /reservations with 3% discount, full prepayment and non-refundable deposit/.
 
  • Non-refundable reservation provides you 3% discount from the standard rates at the time of booking. Requires 100% prepayment in order to benefit the preferential price.
  • In case of cancellation or change for this type of reservation, the prepaid amount is not refundable.

3. Booking prepayment:

3.1. Prepayment of guarantee reservation by credit card or by Pay Pal.
 
  • Advance payment can be done by credit card - Visa, MasterCard, American Express or through Pay Pal.
  • All payments are made in BGN/Bulgarian leva/ on the fixed exchange rate of Bulagrina National bank - 1 euro = 1,95583 BGN.
  • Prepayment for reservation through our reservation system / virtual POS / guarantees absolute security and confidentiality of the data.

4. Cancellation and modification policy of guaranteed reservation

In case of cancellation or modification of the reservation:
 
  • up to 7 days before the arrival date (excl. the period from 22nd of December until 13th of January) - without cancellation fee. The prepaid amount is 100% refunded to the client.
  • up to 21 days before the arrival date for the period from 22nd of December until 13th of January- without cancellation fee. The prepaid amount is 100% refunded to the client.
In case of cancellation, reduce or postpone of the period of stay of the reservation:
 
  • 7 days or less than 7 days before the arrival date (excl. the period from 22nd of December until 13th of January) - the cancellation fee is at the amount of 1 full room night in the booked unit. The rest of the prepaid amount is refunded to the client.
  • 21 days or less than 21 days before the arrival date for the period from 22nd of December until 13th of January - the cancellation fee is 50% of the amount of the requested package in the booked unit. The rest of the prepaid amount is refunded to the client.
In case of no-show, the cancellation fee is at the amount of:
 
  • 2 full nights in the booked unit (excl. the period from 22nd of December until 13th of January). The rest of the prepaid amount is refunded to the client.
  • 100% of the requested package for the period from 22nd of December until 13th of January (Christmas and New Year).
A cancellation or modification is requested by the client and confirmed by the apart hotel in written form on e-mail: reservations@luckybansko.com

5. Check-in and Check-out:

  • Check-in time after 14:00 h. and check-out time latest at 12:00 h. In case of late check-in after 18:00 h., please make sure you inform us in advance.
  • In case of late check-out, but not after 17:00 h., the guest should pay additionally 50% of the amount of the booked unit.
  • In case of late check-out after 17:00 h., the guest should pay additionally the amount of 1 more full room night in the booked unit.

6. Common conditions

  • The hotel confirms availability at the moment of reservation.
  • For group reservations (minimum 10 rooms) or corporate events, please contact Marketing Department (e-mail: marketing@luckybansko.com) in order to send you our special booking offer.

7. Company data for online payments

Supplier: „Marbil tour“ OOD
Address: 17, Todor Kableshkov Blvd, Sofia 1618
ID No: 175397595
Represented by: Georgi Popov